Privacy Policy

Fraser Valley Computers ("we," "us," or "our") is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy law. This policy explains what information we collect, how we use it, and your rights regarding that information.

By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.

We may collect the following categories of personal information:

• Contact information: name, email address, phone number
• Shipping and billing address
• Payment transaction references (we do not store full payment details)
• Order history and communications related to your purchases
• Device and browser information collected automatically when you visit our website (IP address, browser type, pages visited)

We collect only the information necessary to fulfill your order, communicate with you, and improve our services. We do not sell your personal information to third parties.

We do not knowingly collect personal information from individuals under the age of 13. Our services are not directed at children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at fraservalleycomputers@gmail.com and we will promptly delete that information from our records.

Individuals between the ages of 13 and 18 should only use our services with the consent and involvement of a parent or legal guardian.

We use the personal information we collect to:

• Process, fulfill, and communicate about your orders
• Arrange shipping or local pickup
• Respond to inquiries, quotes, and support requests
• Send order updates and transactional notifications
• Improve our website and service quality
• Comply with legal obligations

We do not use your personal information for unsolicited marketing without your consent.

We do not sell, trade, or rent your personal information. We may share it with trusted third parties only as necessary to fulfill your order, such as:

• Shipping carriers (e.g., Canada Post, Purolator) for delivery purposes
• Payment processors for transaction verification
• Law enforcement or government authorities when required by law

Any third parties we work with are bound to handle your information securely and only for the purpose for which it was shared.

Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and remember preferences. You can disable cookies through your browser settings; however, some features of the site may not function correctly as a result.

We do not use cookies to track you across third-party websites or build advertising profiles.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining order records, handling warranty or return inquiries, and meeting legal or regulatory requirements. When information is no longer needed, it is securely deleted or anonymized.

Under PIPEDA and applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to certain uses of your information (subject to legal limitations)
• Request deletion of your personal information where legally permissible
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at fraservalleycomputers@gmail.com.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the updated date at the top. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Fraser Valley Computers
Fraser Valley, BC, Canada
fraservalleycomputers@gmail.com